FAQ

Ordering your items from Pretty Jane is pretty simple (the website is pretty, and the process is simple). Sadly we are an online shop only. Just add the products you would like to your cart, hit checkout, tell us where to ship to by entering your shipping details, then make a payment using your credit card or by performing an instant EFT with PayFast.

2-5 Working days to all major cities in South Africa. Please expect a bit of delay when we are shipping to outlaying areas.

All garments are graded against the normal South African size guide. If you usually wear a specific size, it should be the perfect fit. We will however specify if there is a specific garment that is a smaller / bigger fit.

Sorry! We are completely online. However, feel free to send our Customer Happiness Team a mail on hello@prettyjaneshop.com if you have any questions regarding our products (sizing, material, etc).

We do accept payments via Visa/ credit card, we also accept Instant EFT payments from most major banks in South Africa. place your order as usual & choose the “instant EFT” option when you’re checking out . We now offer Payjustnow option as well where you can pay over three interest free instalments and receive your item immediately when in stock. Thank us later.

We ask to please allow 10-15 working days for processing and delivery. This is however only indication and may be able to fluctuate as there is factors within this process which is out of our control. In such instances the client may not claim a refund or credit. Should you order a preorder item please keep in mind that we are ordering the specific item in for you and not stocking bulk.

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